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FREQUENTLY ASKED QUESTIONS

 

 

131 Public Square, Batesville, MS
November 18 through December 23 - various times
The Train to Christmas Town depot includes a parking area, a ticket office, gift shop, restrooms, and a boarding area.
Please check the calendar on the Buy Tickets page for departure times for each day.
On board the Train to Christmas Town, elves will serve cocoa and cookies to all passengers.
A Train to Christmas Town Gift Shop loaded with ornaments, toys, t-shirts, and souvenirs will be open for business during the event. It is located at the Train Depot. Make sure to stop by and shop for holiday gifts and memorabilia from your ride aboard The Train to Christmas Town.
On board, the passenger cars are festively decorated for the holidays. The conductor will welcome everyone aboard and hole punch each ticket. The Train to Christmas Town book will be read and music by Grammy-nominated performers, “Trout Fishing in America”, from the official Train to Christmas Town soundtrack will be played. Passengers are served hot chocolate and cookies by our merry elves. Upon arrival at Christmas Town, Santa Claus, and elves are visible waving to the train as passengers watch but do not leave the train at this portion of the trip. Santa Claus and elves then board the train to the delight of all the children! Elves and characters from the book such as Bumblebee the cuddly polar bear will be in each train car and will entertain passengers and lead them in singing Christmas carols. Santa Claus and the elves move through each train car will greet each child, giving them their surprise gift.
The train ride lasts approximately 70 minutes from the time the train departs the station until it returns. Allow extra time for parking, visiting the gift shop and enjoying the train station.
The train departs from the Depot and travels towards Christmas Town on a round-trip journey. Passengers are inside the train cars for the entire activity.
To maintain the holiday magic the location of Christmas Town is not disclosed.
Yes, as long as your group is all booked in one reservation, you will be assigned seats together. Depending on the size of your group, your reservation may require more than one section, in which case you will have seats assigned across the aisle or directly behind or forward of your main location.
Passengers in our premium classes of service must purchase tickets in even numbers. This policy is the result of our premium class customers becoming upset that their third or fifth person was being seated with another family. It’s an important issue in First Class since these seats are at tables. By booking your tickets in pairs, this uncomfortable occurrence is avoided and your premium class experience is preserved. For customers who object to this policy, we offer the Standard Class service where this policy is not in effect, and where rowed seating makes it less of an issue. We have learned that more often than not, the family of three or five will enjoy the extra seat for piling coats and bags, or more frequently your fellow riders take advantage of the opportunity to invite a lonely Aunt or their child’s best friend. We understand your concern, we are protecting the overwhelming number of customers who appreciate knowing they will be seated together around the table while they make these precious family memories.
We have wheelchair lifts and locations for chairs in our First Class car. However, due to the historic nature of our equipment, wheelchairs must measure less than 25.4” in width in order to fit through the door. Otherwise, passengers must be able to transfer to a regular chair. Please call a representative at 877.334.4783 to book your tickets. Explain your specific needs and we will do our best to accommodate you.
We cannot insure that our special cocoa and cookies do not contain ingredients that your family member may be allergic to. Guests are welcome to bring their own snack option for a family member with allergies.
You can purchase tickets online or with our toll-free number 877.334.4783. Representatives are available 7 days a week from 8 am to 8 pm EST. Any unsold tickets will be available at the depot on a first come, first served basis. Everyone attending must have a ticket, including children sitting on your lap under the age of two (a ‘babe-in-arms’ ticket can be obtained from our reservation agent or online at www.grenadarail.com/train-to-christmas-town)
We do not mail out tickets. All tickets may be picked up at the Will Call table at the Train station the same day of the event.
Price varies depending on date and class of service. Full price range is $25 – $110 depending.
Child: age 2- 12; Adult: age 13 and up; Babe in Arms: age under 2, held on adult lap
Sturdy shoes with closed toes are best for train safety. (No slippers, open-toed shoes, sandals, or flip flops) . You should dress warmly as you will be outdoors during the boarding process. We do welcome wearing pajamas to the event!
This is a memory you’ll want to save so we suggest bringing a camera with a flash. During boarding guests will be outdoors so dress for the weather. Have your reservation number or confirmation email to present to the Will Call Clerk.
From the North: Take I-55 S. Take EXIT 246 for MS-35 N toward Batesville. Turn right onto College St. Turn left onto Public Square. From the South: Take I-55 N to MS-6 W/US-278 W in Batesville. Take EXIT 243A from 1-55 N. Turn left on MS-6 W/US-278 W. Turn right onto Eureka St. Continue straight onto Panola Ave. Turn right onto Public Square.
Ticket prices vary by the date and time of travel, the classes of service and for a child, adult or adult with babe in arms selection. Prices begin at $20.25 for children and $27.75 for adults Peak days and times are typically weekends and dates closer to Christmas will be higher. Value priced dates are typically on weekdays and earlier in the season or after Christmas. After you select the preferred date and time on our ticketing page you will see the prices next to the class of service listed by Adult/ Adult with babe in arms/Child options. A child is considered ages 2-12. Babe in arms are for children under age 2. You can visit our Classes of Service page for more details and photos to help with your selection.
There is ample parking at the depot. We have a designated area for disabled parking for autos that display the proper badge, please follow parking lot signage. There is no separate charge for parking.
Please arrive 45 minutes prior to your trip. This will ensure proper time to find parking, pick up your tickets and visit the Gift Shop.
Unfortunately, due to the popularity of this event, there are no refunds or cancellations permitted. Rescheduling is permitted up to four (4) days before departure for a modest $10 rebooking fee. Please be sure that when you make your reservation, you know exactly which date and which departure time you wish to secure. The train runs in rain or snow and weather cancellations are extremely rare. In the event the train is unable to operate you will be notified immediately and given a complete refund or the opportunity to reschedule.
We offer group discounts of 10% for Standard Class only, for groups with a minimum of 25 riders paying with a single method of payment. Please see more Group information below.
Unfortunately, due to the popularity of this train ride there are no refunds or cancellations permitted. Please be sure that when you make your reservation that you know exactly which date and which train time you wish to secure. The train can depart even in rain or snow. In the event the train is unable to operate you will be notified immediately and given a complete refund or the opportunity to reschedule
Please prepare for winter or holiday road and traffic conditions! This event will run no matter the weather. In the event the train is unable to operate you will be notified immediately and given a complete refund or the opportunity to reschedule.
We offer group discounts for Standard Class only for groups with a minimum of 25 riders paying with a single method of payment.
A group needs to have a minimum of 25 ticketed passengers, babes in arms do not count towards this total. A babe in arms is a child under 2 years of age who sits on an adult’s lap.
Yes, your group will be assigned an exclusive block of seats together. Tickets will be printed for these seats, but not assigned to individual members of the Group. This allows your group members to determine individually which seats they would like to sit in during the ride. Please advise your group members to arrive early to ensure smooth seating aboard the train.
We have dedicated Representatives to accommodate your special Group needs. Please contact them through the dedicated phone line or email listed below to make your reservation. We cannot currently book your Group’s reservations online. Please speak personally to our group representative to be sure your reservation is given the attention it requires. Group Reservations: 877.334.4783 CustomerService@PremierRails.com
We do not mail out tickets. All tickets should be picked up at the Will Call table at the Train Station the same day of the event. Group tickets will be bundled together for the group leader to pass out and assign the seating for group members within their designated seats.
You can reach our Customer Service Representatives by calling 877.334.4783. Representatives are available 7 days a week 8 am to 8 pm EST. Alternatively, you can reach them by email at CustomerService@PremierRails.com

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131 Public Square, Batesville, MS. 38606

Call For Tickets 877.334.4783

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